NACS' Collegiate Research Services offers Satisfaction Survey Services for:

Customers  Download Brochure
Helps you determine optimal product mix for your store, provide adequate customer service, place appropriate emphasis on various operations, and ultimately, meet your customer needs.

Faculty  Download Brochure
Helps you find out what's most important to your faculty, quantify strengths and weaknesses, and enhance the store image with faculty and administration.

Technology  Download Brochure
Intended for college technology stores or technology departments, this service helps you gather feedback and suggestions on issues such as selection of technology products, pricing and overall customer service.

Submit online order  |  Frequently asked questions

We did the customer and faculty surveys. They were quite comprehensive and helpful. The analysis, and the depth and breadth of the information were very valuable. It provides a different perspective to either validate or improve what you do.

Douglas Carlsen, Director, Whitman College Bookstore, Walla Walla, WA

	Surveys customized for your needs
	Surveys delivered online, print, or both
	Instructions for planning and distributing the surveys for maximum response
	Data collection, data entry, statistical analysis, and tabulations
	Guidance from a CRS staff consultant
	Comprehensive final report that includes perceived store strengths and weaknesses, detailed explanations of findings, and open-ended comments
	Industry Averages Report to benchmark your store's performance against industry averages
	Peer recommendations booklet with suggestions for improving different areas

What do the Satisfaction Surveys cover?
The Customer and Faculty questionnaires ask for ratings of importance and satisfaction on college store attributes including staff service, store policies, selection of non-textbook items, and components of a textbook department. The Technology Survey incorporates related attributes from the Customer Survey and is specifically geared toward technology.